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The Urban Flooring Company

Customer Care & Support

At The Urban Flooring Company, we believe exceptional service is just as important as quality flooring. Our experienced team is here to support you at every stage — from initial enquiry through to delivery and aftercare.

Whether you’re a homeowner planning a renovation or a trade professional ordering for a client, we provide expert advice, reliable deliveries, and ongoing support.

For assistance with orders, installation guidance, or general enquiries, please contact us:

Email: sales@urbanflooringcompany.co.uk

Visit our Newcastle showroom to view flooring samples and get expert advice before purchasing: Unit 12E, Airport Industrial Estate, NE3 2EF

We aim to respond to all enquiries within 24–48 business hours.

Planning a project?Leave your email and we'll send flooring advice, samples information and exclusive offers.

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